Accessibility statement

Our standard

We build to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, even when a project only asks for 2.1.

How we test

• Automated axe checks on every page of this website at desktop and phone widths, and on the plugin's widget and admin screens in light and dark themes.
• A keyboard and screen reader pass on each client install, as part of acceptance.
• We treat automated results as a starting point, not proof. Some issues only a person can find.

What we have done

• Every page works with a keyboard, with visible focus and a skip link.
• Video clips that autoplay have a pause button, stay still when your device asks for reduced motion, and carry a text description.
• Recorded calls on this site have captions, either on by default or burned into the picture, and a written description of what happens.
• Color contrast meets AA, and layouts work from small phones to wide screens without sideways scrolling.

Known limitations

• Feature clips are short silent screen recordings. They have a text description but no step-by-step transcript.
• Voice conversations depend on your browser's microphone support; text chat is always available as an alternative.
• Third-party screens we link to, such as provider dashboards, are outside our control.

Report a problem

If something on this site or in the plugins is hard to use, email [email protected] with the page or screen and what happened. We reply within 5 business days and will offer the information in another format if you need it.